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Process optimization expert

We are DSK Bank, a proud member of OTP Group, a leading financial institution in CEE, leader in the Bulgarian banking sector. As member of our team you will be part of one of the largest banking groups in Bulgaria, which plays an important role in creating and maintaining business relationships with leading companies in the country, as well as with several million individual customers.

Currently we are looking for an innovative, ambitious and proactive person to support the Retail Banking Division of the Bank as a Process optimization expert in the electronic sales Department in Head office in Sofia Bank on the generation and implementation of business initiatives in Electronic sales department.

Основни задължения:

  • Contributes to the development, improvement, standardization and adoption of the processes, methodology, framework, milestones and deliverables related to electronic sales, following the best practices for customer-facing technology project types;
  • Analyses client behavior and propose business solutions for improving customer satisfaction;
  • Develops the sales conversion part on all electronic channels;
  • Develops existing functional capabilities;
  • Improves efficiency and optimized internal processes;
  • Analyzes results, generates ideas, organizes initiatives and activities aimed at improving the business of electronic products and services;
  • Proposes implementation of new products and services related to electronic sales;
  • Defines new processes with stakeholders and coordinate this activity internally/ externally;
  • Participates in projects related to Electronic sales;
  • Responsible for the preparation and coordination of internal and external regulations; assignments, procedures related to electronic sales;
  • Prepares business cases.

Изисквания за заемане на длъжността:

  • Solid analytical skills, innovative thinking, project approach;
  • Strong presentation and communication skills;
  • Good documentation skills;
  • Pro-active, result oriented, team-player, able to work in a dynamic environment;
  • Ability to effectively organize the work process and meet deadlines;
  • Relevant University degree in Business/ Finance or other related field;
  • Professional business English knowledge;
  • Sound knowledge of MS office tools (MS Word, MS Excel, MS Powerpoint);
  • Experience in similar position.

Ние предлагаме:

  • Perfect opportunities for professional and career development in the leading retail Bank in Bulgaria;
  • Dynamic and challenging position offering freedom to present and accomplish your bright ideas;
  • Competitive remuneration and attractive bonus scheme;
  • Healthy working environment within a great team of professionals, home office and flexible working hours.

Необходими документи за кандидатстване:

  • CV in Bulgarian and English with a current photo.


„Банка ДСК“ АД е търговско дружество, регистрирано в Търговския регистър и регистъра на ЮЛНЦ към Агенцията по вписванията с ЕИК 121830616, със седалище и адрес на управление: гр. София, 1000, ул. „Московска“ № 19.

В качеството си на Администратор на лични данни, „Банка ДСК“ АД осъществява своята дейност при стриктно спазване на изискванията на Регламент (ЕС) 2016/679 на Европейския парламент и на Съвета относно защитата на физическите лица във връзка с обработването на лични данни и относно свободното движение на такива данни и Закона за защита на личните данни.

„Банка ДСК“ АД обработва личните Ви данни на основание подадено от Вас искане за заемане на обявена свободна позиция в Банката и за целите на подбора на кандидати за работа.

„Банка ДСК“ АД ще обработва личните Ви данни за срок от 2 (два) месеца от подаване на искането Ви, ако то не бъде одобрено. След изтичане на този срок, ако не е налице друго основание за обработване на данните, те ще бъдат изтрити.

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