DSK Direct Smart Static PIN


How to create a static PIN code

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To create a static PIN code for your bank card for online payments

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Creating a static PIN code to a 3-D password received via SMS for bank card payments on the internet

Dear customers,

In order to ensure the security of online payments with debit and credit cards, DSK Bank introduce the use of a static PIN code in addition to the one-time 3-D password received via SMS to confirm payments on the internet. Payments to merchants participating in the secure payment programs shall be confirmed by a combination of the two passwords.

How to register your card for payments on the Internet with single 3-D password received via SMS and static PIN code?

You can register each of your cards in DSK Direct banking platform, Menu Cards – 3D Password, if you have valid signing method or by visiting one of the Bank’s offices. Requesting the 3D service will provide you with temporary code received by SMS on your mobile in order to create static PIN.


To create a static PIN code for your bank card for online payments:

Click here


For creating a static PIN code, you need to follow the steps described below:

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Step 1

 

The following fields shall be displayed on the home screen, which you need fill in.

  • Field for the last 4 digits of your personal identification number (EGN);

  • Two fields for the first 6 digits and the last 4 digits of the card number for which you want to create static PIN;

  • Field for entering the temporary password received from the Bank for the relevant card.

 

022

Step 2



After you have entered the data required in Step 1 and we have successfully identified you, you shall receive one-time SMS with a 6-digit identification code.

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Step 3

 

A screen shall display on which you have to enter the one-time 6-digit identification code, as well as the static PIN code for payments on the Internet you have chosen.

 

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Step 4

 

If the data is successfully entered, the following message shall be displayed on the screen:

"You have successfully created a static PIN code on your card for confirmation of online payments. Remember it and do not provide it to anyone! You shall enter this code together with the one-time 3-D password sent via SMS at the time of purchase."

 

 



To create a static PIN code for your bank card for online payments:

Click here


How shall you confirm your payments on the Internet?

  • In order to finalize your order, you must enter the card details required by the merchant.

  • If the online merchant participates in the security card schemes' programs, an additional screen with the DSK Bank logo and the program of the respective card organization shall appear, on which you can confirm the payment.

  • Before completing the operation, you will be required to perform additional verification, with entering the one-time 3-D password received via SMS and the static PIN code created by you.

 

FAQ

Yes, for each of your cards you have a registered 3D password, you shall receive a separate SMS with a temporary password to create a static PIN code. 

Yes, if the merchant does not participate in secure payments programs of Visa and Mastercard. In case the merchant is included in the card security programs, payments with cards without registered static PIN and 3D password shall be refused.

The temporary password is valid for 90 days. If during this period you do not create a static PIN code to use along with the one-time 3-D password, which is received via SMS on your card, you must request a new temporary password in DSK Direct, by contacting our Contact Center on tel. 0700 10 375 / *2375, or visit an office of the bank.

At your disposal are several ways to request new temporary password, received via SMS:

  • in DSK Direct;
  • Contact us at tel. 0700 10 375 / *2375;
  • visit an office of the bank, convenient for you.
You can request a new temporary password:
  • in DSK Direct;
  • by contacting us at tel. 0700 10 375 / *2375;
  • by visiting an office of the bank, convenient for you.

You need to request a new temporary password to create a static PIN code:

  • in DSK Direct;
  • by contacting us at tel. 0700 10 375 / *2375;
  • by visiting an office of the bank, convenient for you.

Once you receive the SMS with the password, you need to follow steps 1 to 4 in the instructions above.

Code 02Wrong password.

Еrror reason: You have entered a wrong temporary password, received via SMS, to create static PIN code on your payment card.

What shall I do?  You need to enter correctly the temporary password. If you have 5 consecutive wrong entries, the password got blocked. If you don’t remember of deleted the original message from DSK Bank, you need to request a new temporary password to create a static PIN code:

  • in DSK Direct;
  • by contacting us at tel. 0700 10 375 / *2375;
  • by visiting an office of the bank, convenient for you.

Code 04Blocked password.

You can request a new temporary password to create static PIN code on your payment card in DSK Direct, by contacting us at tel. 0700 10 375 / *2375 or by visiting an office of the bank, convenient for you.

Еrror reason: You have 5 wrong consecutive entries of the password, received via SMS, to create static PIN code on your payment card.

What shall I do? You need to request a new temporary password to create a static PIN code:

  • in DSK Direct;
  • by contacting us at tel. 0700 10 375 / *2375;
  • by visiting an office of the bank, convenient for you

Code 10. Wrong information. Please, re-enter the correct information.

Reason for the error: You have entered incorrect information in one or more of the following fields – last 4 digits of personal identification number (EGN), first 6 digits or last 4 digits of your payment card.

What shall I do? Enter carefully your data again. If you are a foreign citizen and you are not registered in the Bank with personal identification number (EGN), then you might not know your 4-digits identification number in the Bank. Please, contact us at 0700 10 375 *2375 or visit an office of the bank, convenient for you, where after successful identification, you will be provided with the needed information.

Code 11. Your temporary password is blocked. Please, start the registration process from the beginning by pressing “Back” button.

Еrror reason: You have 5 wrong consecutive entries of the 6-digits password, received via SMS, for verification of your mobile number.

What shall I do? Re-start the process of static PIN code registration. Press the button “Back” and begin the registration from the service’ home page.   

Code 14. Temporary password has expired. You can request new temporary password for static PIN code creation by calling us at 0700 10 375 *2375 or visit an office of the bank, convenient for you.

Еrror reason: The validity of the temporary password is 3 months. If you missed to create static PIN during this period, you need to request a new one.  

What shall I do? You need to request a new temporary password to create a static PIN code:

  • in DSK Direct;
  • by contacting us at tel. 0700 10 375 / *2375;
  • by visiting an office of the bank, convenient for you.
  • You will receive SMS with new temporary password for static PIN creation.

    Code 16. Identification code has expired. Please, return to service’ home page and enter the requested information again. Press the “Back” button and start new registration.

    Еrror reason: The validity of the identification code is 15 minutes. You missed to use it this time slot. 

    What shall I do? Re-start the process of static PIN code registration. Press the button “Back” and enter the requested information to the service’ home page.  

    Code 17. Wrong identification code has been entered.

    Еrror reason: You have entered incorrect 6-digit identification number, sent by the Bank via SMS, for mobile number verification.

    What shall I do? Please, enter carefully the 6-digit identification number. If you make 5 consecutive incorrect entries of the 6-digits password, the identification number will be disabled. With code blocked, you need to start the process of static PIN registration from the beginning. Please, return to the service’ home page and fill in the requested information.

    You can register each of your cards through DSK Direct, Cards menu, 3D password, if you have a valid method of signing, or by visiting a bank office. By ordering the service you will receive an SMS with a temporary password to create a static PIN code on the mobile phone you specified.


    If you have any questions or need further information, call the Contact center of DSK Bank: 0700 10 375 / *2375. Price of the call according to your individual tariff plan.

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