Terms and conditions for the provision of the service
- Mastercard Affluent Concierge service is available to clients in the following languages at the specified time intervals:
- Mastercard Affluent Concierge service is available for the following card products issued by DSK Bank with the Mastercard logo:
- DSK-Wizz Air;
- Mastercard Galaxy [1];
- Mastercard Gold;
- Mastercard Platinum;
- Any inquiries about the Service should be sent in writing to: dsk_concierge@concierge-mc.com.
1.1.Mastercard Affluent Concierge service is available to clients 24/7;
1.2. Mastercard Affluent Concierge service is available to clients in Bulgarian from 09:00 to 20:00 Monday to Friday;
1.2. Mastercard Affluent Concierge service is available to clients in Bulgarian on Saturdays from 09:00 to 17:30;
1.3. Mastercard Affluent Concierge service is available to clients in English outside the days and hours under 1.2. and 1.3.;
1.4. On public holidays, Mastercard Affluent Concierge service is available only in English;
1.5. For English-speaking clients, the service is available 24/7, seven days a week in English.
[1] Mastercard Affluent Concierge service is only available for contactless Mastercard Galaxy credit cards