Кариери

Всеки търси служители, ние търсим хора

Sofia

Sofia, valid to 21.08.2024

Works on cardholders’ disputes of card payments. Performs analysis of the cardholders’ behavior and the card payments related data to identify the root cause and resolve the case;
Follows the Card Schemes’ rules and procedures regarding disputed card payments focusing on the cardholders’ satisfaction;
Communicates with other financial and non-financial institutions regarding disputed card payments;
Communicates internally with colleagues in the bank’s branches and other departments in the process of resolving disputed card payments cases. Prepares responses to the cardholders;
Participates in the development and maintenance of internal rules and procedures. Contributes to the continuous improvement of the internal processes;
Prepares regular and ad-hoc reports.

Bachelor’s degree in Economics, Finance, Accounting or other related field;
Fluent in English;
Good Excel skills will be considered as an advantage;
Experience in the field of online payments will be considered as an advantage;
Experience in the field of card payments and disputes of card payments, in particular, will be considered as strong advantage;
Ability to work with deadlines, attention to the detail, good judgement, consistency, and flexibility – this will help you to be successful in the role;
Teamwork and good communication skills.

Excellent opportunities for career development in one of Bulgaria’s leading banks;
Dynamic and challenging job that will boost your professional development;
Friendly work environment fostering teamwork;
Competitive remuneration and attractive bonus scheme;
Preferential conditions for Multisport card;
Additional health insurance;
Food vouchers at the amount of 200 BGN;
Unbeatable interest rates for mortgage loans for employees;
20+5 days annual holiday leave;
And most importantly – opportunity to work with and learn from some of the best professionals in their field.