Кариери
Всеки търси служители, ние търсим хора
Digital channels service desk specialist - Contact Center - Sofia
Part-time/ Full-time
General duties:
- Participate actively in the digital journey of new and existing customers;
- Monitor customers’ behavior and provide fast and efficient support in the onboarding process;
- Identify needs and create process cards and procedures for smooth digital journey;
- Provide solutions to customers and bank employees on questions related to digital journey;
- Deliver outstanding service via multichannel communication with customers and bank employees.
Requirements:
- Passionate to develop in a dynamic environment;
- Communicate in a professional manner with customers and bank employees;
- Flexible to meet new requirements;
- Follow high standards in service and deliver results within the expected time frames;
- Critical thinking and attention to detail.
DSK Bank offers:
- Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
- Food vouchers in the amount of 200 BGN per month;
- 25 paid holiday leave;
- Additional Health Insurance;
- Favorable conditions for housing and mortgage lending, as well as for bank products and services;
- Preferences for bank products and services;
- Annual bonus scheme depending on the achieved results;
- Preferential conditions for Multisport / CoolFit card;
- Great location – in the heart of Sofia’s city center;
- Discounts in various companies;
- Internal academies;
- Refer a Friend Bonus.
- Full-time/ part-time opportunity
Documents for application:
- CV
Кандидатствай:
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Информация относно обработването на лични данни на кандидати за работа в "Банка ДСК" АД
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