Section 1 Required Content
Date of original declaration: December 22, 2021
Date of the most recent update (revision) of the declaration: October 23, 2026
DSK Bank AD is committed to ensuring access to its website in accordance with Article 58c of the Law on Electronic Government and Articles 39 and 39a of the Ordinance on General Requirements for Information Systems, Registers and Electronic Administrative Services.
I. This accessibility statement applies to:
The website at: https://dskbank.bg.
II. Standard followed to ensure accessible content:
EN 301 549 V3.2.1 (2021-03) European harmonized standard on accessibility for information and communication technologies (including WCAG 2.1 Levels A and AA).
III. Method used to prepare the statement:
Self-assessment conducted by the entity referred to in Article 1, paragraph 1 or 2 of the Law on Electronic Government, which is the owner of the website/mobile application.
IV. Compliance status:
Partially compliant with the requirements of the specified standard - due to the non-conformity(ies) and exceptions listed below.
V. Inaccessible Content:
1. Criteria Not Met
- Issues have been identified with certain forms related to criteria 9.3.3.1 A (Error Identification) of the standard. There is no indication of what information needs to be provided.
- Issues have been identified with certain forms related to criteria 9.3.3.3 A (Suggestion for Correcting an Error) of the standard. There is no indication of what should be entered to replace the incorrect entry made by the user.
- For criteria 9.1.4.3 “Contrast (Minimum Requirements) - Contrast ratio for normal text is at least 4.5:1”, elements were identified that do not meet the requirement because modifying them would violate established standards of the corporate group to which DSK Bank AD belongs. Alternative way to access the section and/or feature: The elements are appropriately labeled or serve as subheadings, i.e., they do not contain the main information.
2. Excessively Burden Criteria
Not applicable.
3. Content Not Covered by Applicable Legislation
Pursuant to Article 58c, paragraph 2, item 2, subitem “c” of the Law on Electronic Government, the following are excluded from the accessibility requirements: content, documents, electronic services, applications, platforms, and information systems of third parties accessible through the website that are not funded, developed, or controlled by the bank.
VI. Feedback and Contact Information
Person Responsible for Accessibility: Maria Stoimenova – De France, Position: Head of the “Customer Care” Department, Email: complaints@dskbank.bg
If you discover any additional accessibility issues, please notify: complaints@dskbank.bg
VII. Implementation Procedure
Pursuant to Article 58d, paragraph 1 of the Law on Electronic Government and in accordance with the internal rules of DSK Bank, the following procedure has been established for the submission of feedback by its customers and their review, namely:
- By letter sent to the following address: DSK Bank, Head Office, Sofia, 5 Georgi Benkovski St.
- Via a chat session on the Bank’s website
- Via the feedback form on the Bank’s website
Every report received is subject to verification and substantive evaluation, and a decision on it is made within 35 days of the date of receipt. The submitter is notified of the results of the review, and the response specifies the measures taken or planned to bring the content or services into compliance with the applicable accessibility requirements. If, following the assessment, it is determined that there are no grounds for upholding the report, a reasoned opinion is provided.
If DSK Bank:
1. fails to respond to the report within the timeframe specified above, or
2. fails to take the measures to remedy the accessibility violation specified in the response to the report,
the citizens or organization that sent the feedback may file a complaint to the Minister of e-Government.
Complaints may be submitted in the following ways:
- by email to: mail@egov.government.bg, with the subject line: “Complaint regarding a violation of website accessibility”;
- through the registry office of the Ministry of e-Government at Sofia, 6 Gen. Yosif V. Gurko St.;
- by mail in hard copy to the Ministry of e-Government’s address: 1000 Sofia, 6 Gen. Yosif V. Gurko St.;
- through the Secure Electronic Delivery System by sending a message to the Ministry of e-Government.
Section 2 Recommended Content
DSK Bank is committed to improving the digital accessibility of the website it maintains.
Despite our efforts to make this website accessible to as many people with disabilities as possible, it is possible that some pages or sections may present difficulties for various reasons. Our goal is to continue improving accessibility features.
If you have found a malfunction or error related to accessibility on this website, or if you would like to suggest an improvement or a new feature, you can contact us using the information provided above.
Website publication date: December 22, 2021
Date of the website’s last update: August 11, 2026
Link to the accessibility evaluation report: Not applicable
