.webp "Galaxy credit card")
.webp "Standard debit card")
.webp "планове (2)")
Section 1 Mandatory Content
DSK Bank undertakes to provide access to its website in accordance with Article 58c of the Law on Electronic Government, Article 39 of the Ordinance on General Requirements for Information Systems, Registers and Electronic Administrative Services, as well as the Law on Accessibility Requirements for Products and Services.
This accessibility statement applies to:
Website at: https://dskbank.bg.
Standard that has been complied with to ensure accessible content: EN 301 549 V3.1.2 (2021-03)
I. Conformance status
This website partially conforms to the requirements of that standard - due to the exceptions noted below.
of the public part of DSK Bank's website at https://dskbank.bg with the WCAG 2.2 guideline.
| Standard Requirement | Explanation |
|---|---|
| 9.1.1.1. (A) Non-text content | Not applicable In most cases the requirement is met, except for some documents that are maintained in .pdf format as the only option for presenting information in a user-friendly manner, and for infographics that assume content in graphical form. |
| 9.1.2.3 (А) Audio description or media alternative (pre-recorded) | Not provided The website contains videos that do not provide a description of the visual content. |
| 9.1.2.5 (АА) Audio description (pre-recorded) | Not provided The website contains videos that do not provide synchronized voice descriptions of the visual content. |
Note: Only those requirements of the standard not covered or partially covered are described in the table. Requirements of the standard that are fully covered are not described, as required for the completion of the declaration of conformity.
Date of original declaration: 22.12.2021
Date of annual update (revision) of the declaration: 13.08.2025
Address for providing feedback and suggestions on the accessibility of this website
To provide feedback and suggestions on the accessibility of this website, you can use the following address: Call_Center@dskbank.bg
Link to feedback request form
Possibility to provide feedback via a form on the corporate website here: https://dskbank.bg/en/contacts/feedback
II. Implementation procedure
Pursuant art. 62 in alignment with art. 54, para. 1, items 7, 8 and 10 of the Law on Accessibility Requirements for Products and Services (LARPS), the following procedure for reviewing complaints and signals has been established:
Regarding the provisions of consumer banking services under art. 6, para. 2, items 1, 2, 4, 5 and para. 3, items 1, 2, 4, 5 of the Financial Instruments Market Act, complaint or signals may be submitted in the following ways to the Financial Supervision Commission (FSC) and to the Deputy Chairman of FSC in charge of the Investment Activity Supervision Department:
- By email to delovodstvo@fsc.bg or via the platform for submitting complaints and signals on the FSC website https://eis.fsc.bg/.
- On paper at the address of the FSC at 16 Budapest str., 1000 Sofia
Regarding the provisions of consumer banking services under art. 4 and art. 34 of the Payment Services and Payment Systems Act (PSPSA), and under § 1, item 60 PSPSA, complaint or signal may be submitted to the Bulgarian National Bank (BNB) in the following ways:
- By email to BNB-Delovodstvo@bnbank.org.
- On paper at the address of the BNB at 3 Knyaz Alexander I square, 1000 Sofia
Regarding the provisions of consumer banking services under the Consumer Credit Act and the Consumer Real Estate Credit Act, complaints or signals may be submitted to the Consumer Protection Commission (CPC) in the following ways:
- Via the platform for submitting complaints and signals on the CPC website https://kzp.bg/.
- On paper at the address of the CPC representative office in the relevant regional center in the country. Complete list of regional centers here.
Pursuant art. 54, para. 1, items 7 and 8 of the LARPS, the control over the compliance of the content of websites and mobile applications with the accessibility requirements under art. 46 of the LARPS depending on consumer banking services provided is exercised by the FSC and the Deputy Chairman of FSC in charge of the Investment Activity Supervision Department, and by the BNB.
Section 2 Recommended Content
Despite our efforts to make this website accessible to as many people with disabilities as possible, it is possible that some pages or sections may experience difficulties for various reasons. We aim to continue to improve accessibility features.
If you have found an accessibility-related fault or error on this website, or if you would like to suggest an improvement or new feature, you can contact EqualWeb. Use the "Send Feedback" button on the accessibility tool and fill out the form.
To contact DSK Bank, select "Customer Support" from the website footer and complete the form. You can also contact us by emailing Call_Center@dskbank.bg.
