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Frequently аsked questions
If you have already started adding the card directly through Google Pay or Apple Pay, you must first remove it from the Google Wallet or Apple Wallet app and then add it via DSK Smart using the "Add" button below the card. If you are unable to add your card via DSK Smart or do not use the app, then you need to register your card by making a zero-value transaction here.
Please contact us at our chat and request to speak with a consultant.
Check the transaction details in your mobile banking. Or use DSK Direct - the "Cards" menu and the "Card Transactions" option.
It is possible that an amount from a card payment or withdrawal has been blocked on your account. Typically, the transaction is posted within 2–3 days, at which point the merchant/ATM details will be displayed.
If you do not recognize the transaction, you can try to identify it:
- Review other transactions from the same time period—this might help you remember where you were when the transaction took place;
- Check your receipts to see if you have any for the same amount, or if you received an email from an online merchant where the transaction may have been made;
- The merchant's name may differ from the one on the statement – try searching for the name online to find out more;
- If the transaction is in a foreign currency, the final amount may differ from the amount at the time of the transaction;
- Keep in mind that some merchants (hotels, airlines, car rental companies) may add additional fees;
- Check to see if a family member or friend to whom you gave your card made the transaction;
- The transaction may be an automatic subscription renewal. If you signed up for a free trial period for a service, it may have expired and the fee is now being charged. Contact the merchant to cancel the subscription.
If you need further assistance, you can contact us at chat.
You can reactivate your card if you blocked it yourself via digital banking, using one of the following methods:
- Via DSK Smart mobile banking – go to the "Cards" menu, tap the card image, then tap the "Activate" button.
- Via DSK Direct online banking - go to the "Cards" menu and click "Activate" from the buttons next to the card's name. Confirm that you want to activate the card.
If you haven’t blocked your card, you can activate it:
- At one of our offices - visit a convenient office and let us know that you want to activate your blocked card.
- When you write to us at our chat and request a consultation with an consultant.
Headquarters addresses
Address
Moskovska street No.19 / G. Benkovski street No. 5, Sofia 1036, Bulgaria
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For questions here
SWIFT
SWIFT: STSABGSF / BIC: STSABGSF
DSK Bank's trade operations related to letters of credit, international collections and bank guarantees are carried out centrally at the Bank's headquarters at the following address:
DSK BANK AD
ATTN. INTERNATIONAL PAYMENTS DEPT.
5, G. Benkovski street
1036 Sofia, Bulgaria
DSK Bank is not responsible for documents sent to other address.
