In accordance with the requirements of the Credit Institutions Act and the Protection of Persons Reporting or Publicly Disclosing Information on Breaches Act, Bank DSK has established a process for reporting breaches of Bulgarian legislation or acts of the European Union that threaten or harm the public interest, as well as breaches of the Bank DSK Code of Ethics.
Please note that if you wish to submit a customer complaint, dispute card transactions or amounts retained by an ATM, report difficulties with mobile banking, or request general banking information, you should use Bank DSK’s Customer Service Form.
Ways to Report Breaches
You can submit a report by email to: etika@dskbank.bg
Please note that if you wish to submit a customer complaint, dispute card transactions or amounts retained by an ATM, report difficulties with mobile banking, or request general banking information or information about a loan, you should use Bank DSK’s Customer Service Form.
You can submit a report by post to: Compliance Directorate, 5 Georgi Benkovski St., 1000 Sofia, Bulgaria
You can submit a report from 9:00 a.m. to 5:00 p.m., Monday to Friday, via Bank DSK’s whistleblowing hotline: +359 2 80 10 999
Please note that the hotline is intended for reports of breaches of law and is not intended for individual customer complaints or disputes concerning card transactions.
You can submit a report in person, Monday to Friday during business hours, on a date agreed in advance, at the Compliance Directorate.
To arrange an appointment in advance, please contact the officer responsible for investigating reports of breaches at: +359 88 446 8522
You can submit a report of a breach of law or an ethical breach through the OTP Group online whistleblowing system. The system can be used to submit a report to OTP Bank, Bank DSK or another subsidiary of the Group.
The rules of Ethical conduct of DSK Bank and Partner Code of Ethics of DSK Bank are available below:
Information related to the management of Notifications:
