Why do you need to update your data?
- In accordance with the Anti-Money Laundering (AML) Act, the Bank is required to maintain accurate and up-to-date information about its customers.
- Keeping your information up to date helps ensure a high level of security and allows us to keep you informed about important changes and updates.
What happens if you don't update your data?
- If your personal data changes (for example, if you renew your identity document or your contact details change), you must notify the Bank within 7 days by providing the updated information at one of our branches.
- We may need to temporarily restrict payment operations from your bank accounts until you provide the necessary information.
How to update your data?
- In a bank office that is convenient for you.
- Remotely by signing with a Qualified Electronic Signature (QES) issued by Evrotrust: Contact us via the chat in the bottom-right corner of the page and let us know that you would like to update your identity document. One of our representatives will send you a document to sign in the Evrotrust app. Once you have signed it, your identity document will be updated.
- For this method, we recommend installing and registering in the Evrotrust app in advance by following the instructions below.
Important: We will never ask you to provide personal data, your bank card details, usernames or access passwords by e-mail or through a web form.
Step 1. Installation
- If you do not yet use Evrotrust, download the mobile app from Google Play for Android or the App Store for iOS.
- If you already have the Evrotrust app installed and have a registered account, proceed to the identity document check in Step 2.
Step 2. Registration or identity document update
- If you are a new user: Open the app and tap "Register". Follow the on-screen identification steps. Make sure you are in a well-lit place so that the details on your identity card and your face are clearly visible when captured with your phone's camera.
- If you are already a registered user: Before requesting an update of your identity document with DSK Bank, check that your current identity document is registered in Evrotrust. If you have replaced your identity document, update your details in the app first.
*Important: If your current identity document is not registered in Evrotrust, the Bank will not be able to start the process, and it will not be possible to update your identity document using this method.
*Issuing an Evrotrust electronic signature is a fully automated process and completely free of charge.
Step 3. Signing
- When you receive a notification on your phone that the Bank has sent you a document in the Evrotrust mobile app, open the app and sign the document with a single tap.
- Signing with an Evrotrust electronic signature has the same legal effect as a handwritten signature.
Step 4. Storage
- All electronically signed documents are stored in the Evrotrust mobile app and can be viewed at any time.
- Signing documents sent by DSK Bank is carried out entirely online and is completely free of charge.
