Why do you need to update your data?
- In accordance with the Anti-Money Laundering (AML) Act, the Bank is required to maintain accurate and up-to-date information about its customers.
- Keeping your information up to date helps ensure a high level of security and allows us to keep you informed about important changes and updates.
What happens if you don't update your data?
- If your personal data changes (for example, if you renew your identity document or your contact details change), you must notify the Bank within 7 days by providing the updated information at one of our branches.
- We may need to temporarily restrict payment operations from your bank accounts until you provide the necessary information.
How to update your data?
- In a bank office that is convenient for you.
- Remotely by signing with a Qualified Electronic Signature (QES) issued by Evrotrust: Contact us via the chat in the bottom-right corner of the page and let us know that you would like to update your identity document. One of our representatives will send you a document to sign in the Evrotrust app. Once you have signed it, your identity document will be updated.
- For this method, we recommend installing and registering in the Evrotrust app in advance by following the instructions below.
Important: We will never ask you to provide personal data, your bank card details, usernames or access passwords by e-mail or through a web form.
