Your card is delivered HERE and NOW
General information
You can request a delivery of any new or renewed (due to expired validity) bank card* to a shipping address on the territory of Bulgaria. The cards are delivered by a courier company within one to three businness days after sending the shipment by DSK Bank, depending on the location
How much does delivery cost?
You can request your card by courier at no charge to a specified address.
How to activate your new card delivered by courier?
- Send a short message (SMS) to number 184343.The message should contain the 8-digit code printed in the letter enclosed with the card, and the last six digits of your personal identification number (If you are not registered with Bulgarian National ID in the bank;s system, you can receive the last 4 digits of your identifier by contacting our Call Center at 0700 10 375 / * 2375);
- You will receive a temporary PIN in response;
- The temporary PIN must be changed at an ATM of DSK Bank, thus activating your card.
How to activate your renewed card delivered by courier?
- Choose an ATM of DSK Bank;
- Insert your bank card into the ATM;
- Select the "COURIER CARD - ACTIVATION“ › “RENEWED CARD" menu
- Enter your current PIN and your card will be activated.
* The service is not available for virtual cards as they cannot be used at ATMs
Frequently asked questions
Your card will be delivered by Express One (M&BM Express) courier service.
The card can only be activated at a DSK Bank ATM.
An SMS requesting a temporary PIN will be processed and will receive a response containing the temporary PIN only if it is sent from the phone number you provided when requesting delivery of the card by courier. Requests for a temporary PIN sent from other phone numbers will not be processed, even if they contain the correct information.
This SMS will be charged according to the tariff plan you use from your mobile operator. No fee will be charged by DSK Bank.
Call the phone number provided in the SMS message from the courier company and specify a different delivery address. You will not be charged for a one-time redirection of the shipment.
You can receive you card from a DSK Bank office:
- New card - from the office you requested when issuing your bank card
- Renewed card - from the office where you received your old card with an expiring validity.
You can activate your card at a DSK Bank ATM or via DSK Smart banking within 6 months of receipt. Follow the activation instructions described in the accompanying letter received with the card.
If you are unable to send an SMS to generate a temporary PIN to activate a card received by courier, check with your mobile operator for any restrictions on sending SMS messages to short numbers. This may be the case when using a corporate subscription or a ban imposed by the operator or in the settings of the specific device.