If you have started adding the card directly through Apple Wallet, you need to delete it from the application and add it through DSK Smart mobile banking. If after adding the card through DSK Smart, a message continues to be displayed, please contact our Contact Center at tel. 0700 10 375 / *2375.

You can pay with Apple Pay anywhere you see one of these two symbols:

You can also pay in all applications and websites that support the service.

You can register your Apple Wallet cards on multiple devices at the same time.

NFC technology is implemented on all iOS phones as of the iPhone 6 model.

Using a 3D service on the card is a must so you can add your card to a mobile wallet. See how you can register a 3D password here.

All types of DSK Bank cards, except Maestro debit card, can be registered with Apple Wallet.

No, transactions with cards registered in a mobile wallet, including activation, unblocking and card deleting, are only available for the cardholder/holder to perform. A request for temporary blocking of the card registered with Apple Wallet may also be submitted by another person other than the cardholder.

No, once deleted, the card cannot be restored. To re-make transactions with Apple Pay, you should register your bank card again, according to the steps above on the page.

When registering a card in a mobile wallet, a unique number is created, different from the original bank card number. If you add your card to more than one mobile device, a separate unique number will be created for each device.

Maestro cards cannot be registered in mobile wallets, because this product is in the process of being replaced by newer and wider functionalities – Mastercard Debit cards issued by DSK Bank. If you want to register your card, you should use another card product.

Log in to your Apple Wallet;

Choose a card and move it to the top of your digital wallet.

Make sure to enable NFC functionality on your phone and add the card you want to pay with as your primary payment;

Select the card with a double press of the power button;

Enter the unlocking method you use (PIN, biometrics);

Hold the phone near the terminal, with a screen facing you, while a symbol for successful reading of the card is displayed on the screen.

Make sure you are doing the payment steps described above correctly;

Contact Center on tel. 0700 10 375 / *2375.

Check the status of the card you have registered;

Make sure you follow the steps to make a transaction described above;

Check for another possible reason for the transaction to be denied (insufficient availability, expired card or other reason).

The message for successful reading of the card is received upon successful verification, regardless of whether the transaction is approved or rejected.

You can add up to 12 cards to your digital wallet, depending on the device model.

Transactions with a card registered with Apple Wallet are visible in the mobile wallet. In addition, information about transactions with registered cards is also available in all channels in which the bank displays this type of information – DSK Direct, DSK Smart and monthly statements.

After making a transaction, Apple Wallet sends a push notification about the transaction. For security reasons, we recommend that these types of notifications should not be stopped.

In case you have activated SMS notifications from the bank for transactions with the card you have registered, you will also receive a message for each transaction made through the mobile wallet.

You can dispute a transaction by submitting a Request for Dispute of a Transaction in our web page here or in Bank office or by contacting the Contact Center through the feedback form at DSK Direct, DSK Smart, tel. 0700 10 375 / *2375 or email: call_center@dskbank.bg 

Contact our Contact Center immediately on 0700 10 375 / *2375.

Inform the operator that you want your card to be temporarily blocked for payments through your mobile wallet, as you do not find your device;

Маkе sure that the last transactions were made by you in order to identify unrecognized transactions;

If you can`t contact our Contact Center in a timely manner, temporarily block your card through DSK Smart or DSK Direct - this will also result in blocking the ability to pay with the card and through the e-wallet.

Contact our Contact Center immediately on 0700 10 375 / *2375. Inform the operator that you want the card to be removed from the device;

Маkе sure that the last transactions were made by you in order to detect unrecognized transactions that occurred after the theft/loss/sale of the device;

If you can`t contact our Contact Center in a timely manner, temporarily block your card through DSK Smart or DSK Direct - this will also result in blocking the ability to pay with the card and through the wallet.

When blocking the physical card, the ability to make transactions with it through the mobile wallet is suspended. The card can be used for payments through a mobile wallet only if the physical card is active.

The card registered in a mobile wallet will be deleted from the wallet. It is necessary to re-register the reissued bank card in order to be able to use it.

No, there should be no restrictions on the bank account and sufficient funds in it so transactions to be made 

You can withdraw funds from any ATM with a contactless function. You only need to unlock your phone, bring it closer to the contactless transaction symbol at the ATM and enter the PIN code of the physical card. Currently, the feature is available to customers with Mastercard cards only